Terms of service
Terms & Conditions
1. General
- These Terms & Conditions govern all orders placed with Love & Appetite, a Muslim-owned home-based business, for food products and event services.
- By placing an order, you agree to these terms.
2. Orders
- Orders must be placed at least [3 days] in advance for desserts and savories.
- Event service bookings require [4 weeks] notice and a deposit of [10%] to confirm.
- All orders are subject to availability.
3. Payments
- Full payment is required before order confirmation.
- Accepted payment methods: PayNow and bank transfer.
- For event services, deposits are non-refundable unless cancellation is made [14 days] before the event.
4. Cancellations & Refunds
- Food orders cancelled within 30mins after pickup/delivery are non-refundable.
- Event cancellations after confirmation will incur a [5%] cancellation fee.
5. Delivery & Collection
- Delivery is available island wide except within Sentosa and Tuas for an additional fee.
- Self-collection is available at a location (please confirm with seller) during agreed time slots.
6. Food Handling & Allergies
- All products are prepared in a home-based kitchen that may handle allergens (e.g., nuts, dairy, gluten).
- Customers are responsible for informing us of any allergies or dietary restrictions.
7. Event Services
- Event services include [list services: catering, setup, etc.].
- Any changes to event details must be communicated at least 14days before the event.
8. Muslim-Owned Business
- As a Muslim-owned business, we adhere to Halal principles in sourcing and preparation.
- No pork, lard, or alcohol is used in any products or services.
9. Liability
- We are not liable for any adverse reactions due to undisclosed allergies.
- We are not responsible for delays caused by factors beyond our control (e.g., traffic, weather, buyer own's fleet).
10. Privacy
- Customer information will be used solely for order processing and communication.